Quiconnect

User Experience Management

When roaming, the quality of the user experience is critical. As your customers roam away from their home network, your brand should travel with them. Or perhaps you don’t have your own hotspots and operate only as a virtual provider, so how do you want your customers perceive you?

Quiconnect understands the value of your brand and how to provide the best possible experience to customers wherever they log in.

User experience consulting

There are many variables which determine the interactive experience at hotspots: architecture of login process including login, logout, status, error and information pages; language choices; hosting options; the equipment in use at a given location. Quiconnect uses automated data collection and gap analysis combined with interviews to determine your ideal requirements for login experience then works across network partners to deliver this.

Brand extension

In addition to ease-of-use, extension of the Service Provider’s branded user experience across the virtual network is a key part of setting up a virtual network. Maintaining the branded experience across roaming partner networks helps build loyalty within the customer base and give end-users that all-important feeling of security when providing login details far from home.

The letters A – E represent various pages displayed as the user progresses through the login/logout process

• (A) Landing page - First page user sees after launching browser at the VNP hotspot
• (B) HSP selection page - Page where user selects their HSP
• (C) HSP login page - Next page user sees after selecting their HSP - Page where user enters their username/password
• (D) Post Authentication page and logout/session status page or popup - Next page(s) the user sees after they have logged in
• (E) Logged out confirmation page - Next page the user sees after they have logged out

Web hosting & maintenance

Login and information pages presented to users can be required to access data from a range of sources. In addition to working with Network Operators to arrange links to Service Provider branded pages, Quiconnect also offers hosting for these pages and can manage updates and testing as authentication or graphical content changes.

Smart client integration and testing

Software-based connection clients are used by a number of Service Providers to handle the login process. Roaming relationships will expand the number of networks on which the client will need to work. As usage grows beyond the home network to interconnected networks, Quiconnect can provide a testing and certification service to ensure client functionality is maintained.