Quiconnect

February 5, 2003

Quiconnect signs support function contract with Mindpearl

Leading global connectivity solution services integrator, Quiconnect, has signed a contract with Mindpearl AG, a foremost global provider of customer care solutions has signed a contract. Under this alliance, Quiconnect’s customers will receive local language help in gaining Internet and email connectivity, as well as answers to billing and sales enquiries.

Quiconnect offers business travellers simplified broadband connectivity at affordable rates to give them access to their virtual office including email, the web and access to their corporate network. The service will be available in travel locations around the globe. Using their own laptop, a customer can access the internet via a wired connection or via a wireless WiFi connection. This innovative solution allows the business traveller to work as effectively from a business lounge as from their own office.

Mindpearl will initially provide 24x7 customer-helpdesk facilities in French and English. Quiconnect expects its product to quickly make a mark with travel partners and customers, with the resulting demand leading to rapid growth. Mindpearl’s ability to expand its support services to multiple languages, while maintaining one standard CRM platform, will enable them to provide consistent customer service no matter where in the world customers are using the product. Troy Simoni, Quiconnect CEO, commented, "We have partnered with Mindpearl because of their global operations, 24x7 multilingual support capabilities, and experience in supporting the airline and travel industry. This allows our customers to access professional customer service representatives in their local language, via local/national phone numbers, to gain assistance in utilising the Quiconnect Network. Their global presence means that we can expand our service around the world with the knowledge that Mindpearl can provide seamless and outstanding customer support service. The cost efficiencies associated with the outsourcing solution and Mindpearl's proven ability to rapidly take products and services to market were key factors in our decision to form this partnership."

About Mindpearl
Mindpearl, a specialist provider of customer solutions, designs, implements and operates multimedia contact centres around the world. Mindpearl handles over 6 million customer contacts for its worldwide portfolio of clients. Mindpearl operates in 6 countries, offering 17 languages on a 24/7 basis.

Media contact: Laurent Girault, +44 208 762 7507. For more information see: www.mindpearl.com